Your privacy is important to SmoothWork. We are committed to protecting any personal information that you provide to us.

This Privacy Policy (“Policy”) describes how we collect, use, disclose and protect your Personal Information (as defined below).

We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you when you use the Site or the Services.


The site will be collecting and transmitting personal, medical and
health-related information about you. By using the Site, you agree that we can
collect and use your personal and other information as described in this
Privacy Policy. If you do not agree, please do not use the Site.



  1. Tisch Global Pte Ltd (“SmoothWork”, “we”, “us”, or “our”) operates the website located at
    and other related websites and mobile applications with links to these Terms
    & Conditions of Use (collectively, the “Site”).



  1. To complement the Professional Services
    provided by the related professionals, Tisch Global Pte Ltd or its
    subsidiaries, related companies and/or its affiliates or partners might offer
    the sales and/or delivery of medicine and/or other medical products (the
    “Product” or the “Products”) or the facilitation of such sales and/or delivery
    of Products, to Users as stated in the Healthcare Professional’s prescription


    II. When we use the term “Personal Information” in this Privacy Policy, we mean
    information about you that is personally identifiable to you, such as your
    contact information (e.g., name, address, email address, or telephone number),
    personally identifiable health or medical information (“Health Information”),
    and any other non-public information that is associated with such information
    (collectively, “Personal Information”). When we use the term “De-Identified
    Information”, we mean information that is neither used nor intended to be used
    to personally identify an individual. Lastly, when we use the term “Cookies”,
    we mean the small pieces of information that a site sends to your browser while
    you are viewing a website.

    III. If you have questions or concerns about this Privacy Policy, please
    contact us by sending an email to

    IV. Our privacy practices are intended to comply with the Health Insurance
    Portability and Accountability Act (“HIPAA“), as well as the applicable local
    privacy laws and regulations, so as to ensure that your healthcare information
    is protected.

    V. We do not knowingly allow individuals under the age of 18 to create Accounts
    that allow access to our Site.

    VI. The Personal information we collect or maintain may include:

    a) Your name, age, date of birth, ID number and details, email address,
    username, password, and information for registration purposes;

    b) Medical and health Information that you provide us, which may include
    information or records relating to your medical or health history, health
    status and laboratory testing results, diagnostic images, and other medical and
    health related information;

    c) Medical and health information about you prepared by the Healthcare
    Professional(s) who provide the Healthcare Services through the Site such as
    medical records, treatment and examination notes, and other health related

    d) Billing information that you provide us (e.g. credit card or online payment
    system account information);

    e) Information about the computer or mobile device you are using;

    f) Geographical location or address;

    g) Other information which you may input into the Site or related services

    VII. We may use your Personal Information for the following purposes (subject
    to applicable legal restrictions):

    a) Provide you with the Healthcare Services;

    b) Arrange for the delivery of Products;

    c) Improve the quality of Healthcare Services through the performance of
    quality reviews and similar activities;

    d) Create De-identified Information (e.g. aggregate statistics relating to the
    use of the Services);

    e) Notify you when Site updates are available;

    f) To market and promote the Site and the Services to you;

    g) Fulfill any other purpose for which you provide us Personal Information;

    h) For any other purpose for which you give us authorization

    VIII. We may also disclose Personal Information that we collect or you provide
    (subject to applicable

    legal restrictions):

    a) To our subsidiaries, related companies, affiliates, or partners.

    b) To contractors, service providers and other third parties we use to support
    our business and who are bound by contractual obligations to keep personal
    information confidential and use it only for the purposes for which we disclose
    it to them.

    c) As required by law, which can include providing information as required by a
    court order.

    d) When we believe in good faith that disclosure is necessary to protect your
    safety or the safety of others, to protect our rights, to investigate fraud, or
    to respond to a government request.

    e) To a buyer or other successor in the event of a merger, divestiture,
    restructuring, reorganization, dissolution or other sale or transfer of some or
    all of Kent Ridge Health’s assets, whether as a going concern or as part of
    bankruptcy, liquidation or similar proceeding, in which Personal Information
    maintained by the Site is among the assets transferred.

    f) To any other person or organisation disclosed by us when you provide the

    IX. As you use the Site, Healthcare Services, or purchase or arrange for the
    delivery of Product, certain information may be passively collected by Cookies,
    navigational data like Uniform Resource Locators (URLs) and third party
    tracking services, including: Site Activity Information: We may keep track of
    some of the actions you take on the Site, such as the content of searches you
    perform on the Site;

    b) Access Device and Browser Information: When you access the Site from a
    computer or other device, we may collect anonymous information from that
    device, such as your Internet protocol address, browser type, connection speed
    and access times (collectively, “Anonymous Information”).

    c) Cookies: We may use both session Cookies (which expire once you close your
    web browser) and persistent Cookies to make the Site and Services easier to
    use, to make our advertising better, and to protect both you and Kent Ridge
    Health. You can instruct your browser, by changing its options, to stop
    accepting Cookies or to prompt you before accepting a Cookie from the websites
    you visit. If you do not accept Cookies, however, you will not be able to stay
    logged in to the Site. We presently do not honour “Do Not Track” requests
    across all parts of our Site.

    d) Real-Time Location: Certain features of the Site use GPS technology to
    collect real-time information about the location of your device so that the
    Site can connect you to a Healthcare Professional near your location.

    e) Mobile Services: We may also collect non-personal information from your
    mobile device or computer. This information is generally used to help us
    deliver the most relevant information to you. Examples of information that may
    be collected and used include how you use the application(s) and information
    about the type of device or computer you use. In addition, in the event our
    application(s) crashes on your mobile device we will receive information about
    your mobile device model software version and device carrier, which allows us
    to identify and fix bugs and otherwise improve the performance of our

    f) Web Analytics. We may use Google Analytics to help analyse how users use the
    Site. Google Analytics uses Cookies to collect information such as how often
    users visit the Site, what pages they visit, and what other sites they used
    prior to coming to the Site. We use the information we get from Google
    Analytics only to improve our Site and Services. Google Analytics collects only
    the IP address assigned to you on the date you visit the Site, rather than your
    name or other personally identifying information. Although Google Analytics
    plants a persistent Cookie on your web browser to identify you as a unique user
    the next time you visit the Site, the Cookie cannot be used by anyone but
    Google. Google’s ability to use and share information collected by Google
    Analytics about your visits to the Site is restricted by the Google Analytics
    Terms of Use and the Google Privacy Policy.

    X. We may use De-Identified Information created by us without restriction.

    XI. This Privacy Policy applies only to information we collect through the Site
    and in email, text and other electronic communications set through or in connection
    with the Site. This policy does not apply to information collected by any third
    party. When you click on links on the Site you may leave our site. We are not
    responsible for the privacy practices of other sites, and we encourage you to
    read their privacy statements.

    XII. Users will be able to update some of their information through the Site.
    Requests to modify any information may also be submitted directly to



  1. XIII. You may request deletion of your
    Personal Information by us, but please note that we may be required (by law or
    otherwise) to keep this information and not delete it (or to keep this
    information for a certain time, in which case we will comply with your deletion
    request only after we have fulfilled such requirements). When we delete
    Personal Information, it will be deleted from the active database, but may
    remain in our archives and we may also retain Anonymous Information about your
    use of our Healthcare Services and purchasing or arranging the delivery of
    Products. Once we disclose some of your Personal Information to third parties,
    we may not be able to access that Personal Information any longer and cannot
    force the deletion or modification of any such information by the parties to
    whom we have made those disclosures. After we delete Personal Information, we
    will retain De-Identified Data and will continue to use De-Identified Data as
    permitted under this Privacy Policy.


    XIV. We employ reasonable physical, electronic and managerial security methods
    to help protect against unauthorized access to Personal Information, such as
    encryption. But please be aware that no data transmission over the Internet or
    data storage facility can be guaranteed to be perfectly secure. As a result,
    while we try to protect your Personal Information, we cannot ensure or
    guarantee the security of any information you transmit to us, and you do so at
    your own risk.

    XV. You should report any security violations to us by sending an email to

    XVI. We may change this Privacy Policy from time to time in the future. We will
    post any revised version of the Privacy Policy on this page. Continued use of
    our Healthcare Services following notice of such changes will indicate your
    acknowledgement of such changes and agreement to be bound by the Terms &
    Conditions of such changes. By using the Site, you are agreeing to our
    collection, use and disposal of Personal Information and other data as
    described in this Privacy Policy, both as it exists now and as it is changed
    from time to time.




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